Your IT department, on tap.
Day-to-day support for the people and machines your business runs on — a helpdesk your team can reach, systems that stay patched, and someone who already knows your setup when something breaks.
What managed IT covers
ScopePassword resets to broken laptops. Your staff contact us directly by email or phone, and we resolve it — no ticket bouncing, no repeating the story to three people.
Servers, workstations, and network gear watched around the clock. Disk failures, backup errors, and offline devices raise an alert to us, usually before anyone notices.
Operating systems and third-party applications kept current on a tested schedule, so a critical vulnerability is not sitting unpatched for months.
New starters get a configured machine and the right accounts on day one. Leavers get access revoked the same day — the step most small businesses miss.
A live inventory of what hardware you own, how old it is, and which subscriptions renew when — so nothing auto-renews unnoticed or dies unplanned.
Network diagrams, account inventories, and runbooks kept current and handed to you. Your business should never depend on one person's memory.
How support runs
Day to day-
Onboard
We document your environment, deploy monitoring, and fix anything urgent we find in the first pass.
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Stabilise
Backlog cleared, patching brought current, backups verified — the unglamorous work that stops recurring fires.
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Operate
Ongoing helpdesk, monitoring, and maintenance against an agreed response target.
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Review
A quarterly review of tickets, risks, and spend, with a refreshed roadmap for the next quarter.
Coverage and commitments.
Support is sold per user or per device on a monthly agreement. No multi-year lock-in — if we are not delivering, you can leave with thirty days' notice.
- Coverage
- Business hours, with after-hours escalation
- Response target
- Under 1 hour for standard issues
- Critical issues
- Immediate escalation, work until resolved
- Billing
- Fixed monthly, per user or per device
- Term
- Rolling, 30 days' notice
- Reporting
- Quarterly review with ticket and risk summary
Response targets and coverage hours are set in your agreement and sized to your business — a five-person office and a fifty-person operation should not be buying the same plan.
Stop being your own IT department.
Tell us how many people you have and what is breaking most often. We will come back with a scope and a monthly number.
Get in touch